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Clarion | Automate phone-based workflows with conversational AI

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Clarion | Automate phone-based workflows with conversational AI
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Introduction

Clarion is a conversational AI tool designed to automate phone-based workflows in healthcare settings. It enhances patient communication by allowing for 24/7 engagement through voice, text, and web. The platform aims to free staff from repetitive tasks, improve clinic growth, and provide a seamless experience for both patients and healthcare providers.

Feature

  1. 24/7 Patient Engagement

    Clarion allows patients to book, reschedule, and cancel appointments at any time, ensuring continuous access to care.

  2. Automated Routine Tasks

    The AI handles common inquiries, billing questions, and prescription refills automatically, streamlining operations.

  3. Cancellation Backfill

    Automatically contacts waitlisted patients to fill appointment openings, reducing no-shows and maximizing clinic efficiency.

  4. Integration with Existing Systems

    Clarion connects with EHR and practice management systems to process appointments, handle refills, and answer billing questions seamlessly.

  5. Customizable AI Agent

    Users can train the AI agent to reflect the personality and knowledge of their best staff, enhancing patient interactions.

  6. Data Security and Compliance

    Clarion ensures enterprise-grade security and complete audit trails for all patient interactions, protecting sensitive information.

  7. Outcome-Based Pricing Model

    The pricing is based on successful issue resolution rather than subscription fees, aligning the AI's goals with those of the healthcare provider.

How to Use?

  1. Schedule a demo to understand how Clarion can fit into your practice.
  2. Ensure your IT team is involved in the integration process for a smooth setup.
  3. Customize the AI agent to reflect your clinic's communication style for better patient engagement.
  4. Utilize the detailed conversation logs for quality assurance and continuous improvement.
  5. Explore the API capabilities to integrate Clarion with your existing systems effectively.

FAQ

How long does it take to set up Clarion?

Clarion can be operational within 1-2 weeks, with support from a dedicated onboarding team.

Can I keep my existing phone system when using Clarion?

Yes, Clarion integrates seamlessly with your current phone system and number.

Does Clarion support languages other than English?

Currently, Clarion supports Spanish in addition to English, with plans for further language expansion.

How does Clarion's pricing model work?

Clarion employs an outcome-based pricing model, charging only when the AI successfully resolves a patient issue.

How does Clarion handle data governance?

Patient data is not used for training models or shared with other organizations, ensuring strict security measures are in place.

Price

Clarion uses an outcome-based pricing model, charging only when the AI successfully resolves a patient issue or request. Specific pricing details are not provided.

The price is for reference only, please refer to the latest official data for actual information.

Evaluation

  1. Clarion effectively automates routine tasks, significantly reducing administrative burdens and allowing staff to focus on patient care.
  2. The integration with existing systems is a strong point, facilitating a smooth transition for clinics.
  3. The customizable AI agent enhances patient interactions, making them feel more personal and engaging.
  4. However, the reliance on an outcome-based pricing model may lead to unpredictability in costs, depending on patient volume and engagement.
  5. Continuous expansion of language support would further enhance accessibility for diverse patient populations.
  6. Overall, Clarion presents a robust solution for improving patient communication and operational efficiency in healthcare settings.

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